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Terms of sale

1. From whom is the Isabel Guarch online shop?

Contracts for the sale of items advertised on the website www.isabelguarch.com are pursued with the company Guarch Collection S.L., owner of the CIF B-57592586, with registered address at 07011 Palma de Mallorca (Balearic Islands), calle Francisco Martí Mora 1, esc. Floor 14, and mailing address in 07001 Palma de Mallorca (Balearic Islands), Plaza del Mercat, 16. 

Such a society is registered in the mercantile registry of Palma de Mallorca to 2.364 Tome and sheet No.: PM-63036, B-57592586.
Our contact email address is info@isabelguarch.com. Our phone number is (34) 971284 232

2. Coming of age

Guarch Collection S.L. only sells its products to persons of legal age in accordance with the Spanish legislation (article 315 Civil Code). Therefore, if you are not 18 years of age you can not purchase via our online store. The user is solely responsible for the accuracy of any information that you enter in different forms in the shop.

3. Features of the products

Features top of each gem are described in their corresponding tokens, which can be accessed by clicking on the picture of each product.

4. Prices.

Prices are expressed in euros and only can be paid in this currency. In the event that the billing address has a different currency to the currency of the country of delivery, your bank may charge you a type of change or Commission, which is beyond our control
unless stated otherwise in the specific product information, indicated price includes the tax on the value added (VAT) at the rate impact applicable in each case. If you do not include it it shall specify the rate applicable to each product if the information given is the same.

5. Shipping cost and time of delivery.

The selling price of the product indicated on the website does not include shipping costs.
Shipments to the Peninsula and Balearic Islands are free of charge, if you choose standard delivery mode. Choose another mode of delivery, if any, shipping costs will be indicated at the time of your choice in the fourth step of the purchase process.
Shipments within the European economic community will have a cost of thirty (30) euros, taxes included, if you choose standard delivery mode. Choose another mode of delivery, if any, shipping costs will be indicated at the time of his selection in the fourth step of the buying process for other destinations, shipping costs, including taxes, will be established in the fourth step of the purchase process on the basis of the place of destination and the means of delivery chosen among those that we put at your disposal.
Standard delivery for peninsula, Balearic Islands and the European economic community is between 5 and 7 working days. For these purposes, this means the days, working days ranging from Monday to Friday, except bank holidays. The period shall run from the following to the verification of payment.
In the case of that property or property acquired can not be delivered within the above time limits, delivery will not be delay beyond 30 calendar days from the purchase of the product. If in spite of this it is followed without delivering the product, the purchaser is entitled to place Guarch Collection s.l. so that it complies in an additional period appropriate to the circumstances. If the employer does not deliver the goods within the additional period, the consumer and user shall be entitled to terminate the contract, and the selling proceed, without any undue delay, refund all amounts paid by the buyer.

6. Right of withdrawal.

If when you receive your order you are not satisfied, you have a period of 14 calendar days, counted from the date of its receipt, to execute the right of withdrawal from the purchase contract, without any penalty and without expressing any cause.
You do not have right of withdrawal on the purchases of items that have been customized according to the instructions of the client.

To exercise the right of withdrawal you shall notify us of the decision to withdraw from the contract

a) by writing to: Guarch Collection S.L.
Plaza des Mercat no. 16
07001 - Palma de Mallorca

b) through a electronic mail referreing to the address info@isabelguarch.com

either by one means or another, your communication should contain the following details:

  • Your identification data: full name and address 
  • Order number appearing on the Bill which has been forwarded to you together with the product acquired 
  • Description of the goods acquired 
  • Willingness to withdraw from the contract of sale 
  • Bank account where you want to receive the return of price and costs. 
  • Date of communication 
  • If you send your request by non-electronic means (for example, postal mail) it must be signed


In order to facilitate the exercise of the right of withdrawal, we provide this form that you fill it and send by the aforementioned media.
To meet the deadline of withdrawal it is sufficient that the communication concerning the exercise for its part this right is sent before the expiration time, although you will need to prove due acknowledgment.
If exercised this right of withdrawal in time, we will refund you all payments received from you, including delivery costs if (with the limits of which correspond to less expensive mode than had been available) within 14 calendar days following the receipt by us of your communication Although we may withhold payment until receipt of the purchased good or irrefutable proof of delivery.
The date that you communicate to us your decision to withdraw from the contract, you have a period of 14 calendar days to return to us in perfect condition the acquired goods along with a copy of the invoice of purchase and original certificate of authenticity, being the customer, not the company account, the costs of the return.

Returns should be sent to our service center returns, which is located at the following address:
Guarch Collection S.L.
returns
Plaza del Mercat, 16 Service Center.
07001 - palma de Mallorca

as proof of your return, we recommend that you always keep the receipt from the courier or proof of shipment via email as proof of the fact that you have given the package for your referral to this company.
Returns are not accepted in any other Isabel Guarch shop.

7. Changes.

Except for those purchased products in stores located in malls or department stores Isabel Guarch, may make the product acquired by another of equal or higher amount, always the object
last 20 calendar days from your purchase and accompanying invoice and certificate of authenticity. Such changes only can be conducted in person at the central store Isabel Guarch, at Plaza del Mercat,16 07001 Palma.
It can be changes of articles by an amount equal to or greater in the central store Isabel Guarch, except for shops in department stores.
If you detect any incidents at the reception of your order, please contact the service of Isabel Guarch® customer, by telephone at 971-284-232 or 971-284-653.

8. Orders

Custom jewelry orders will be carried out under conditions other than those described in this on line shop. For any type of custom or topic in this regard, contact the department of customer of Isabel Guarch, info@isabelguarch.com.

9. How can I pay for my order?

Shopping on line from Isabel Guarch admits the credit cards issued by MasterCard and Visa.
Refer to the particularities of each method of payment in our purchase help.

10. What currency can I use?

This company only supports payments in EUROS.
In the case that the billing address is a currency different from the currency of the country of delivery, your bank may charge you a type of change or Commission, which is beyond our control.

11. When will the payment be effective?

When you place your order and your card is authorized, you will receive an e-mail confirming that your order, and the payment has been made successfully.
If your card is not authorized, you will not be charged and you will be notified immediately on the screen that payment has not been able to be effective. You will be asked to provide another method of payment.

12. Commercial warranty.

Without prejudice to the foregoing with regard to its Disclaimer right, all products sold by Isabel Guarch have guarantees provided for Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the defence of consumers and users and other complementary laws.

13. Sheets of claims.

Company headquarters Plaza del Mercat No. 16, 07001 Palma of Mallorca, as well as our remaining points of sale, have at their disposal claims leaves, as established in article 11 of law 1/1998 of 10 March, of the Statute of the consumers and users of the Illes Balears.

14. European platform for alternative dispute resolution.

In accordance with the provisions of article 14.1 of Regulation (EU) No. 524/2013 of the Parliament and of the Council of 21 may 2013, has knowledge the existence of the European platform for the alternative resolution of disputes arising from the procurement of products or services offered from this website, which can be accessed from this link.

15. Legislation applicable. 

Contracts of sale concluded through this on line shop shall be governed by the provisions of the Spanish legal system. In particular, result from the application the following law 7/1998 of 13 April on conditions General of engagement.
Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the law for the defence of consumers and users.
Law 7/1996 of 15 January retail trade.
Organic law 15/1999, of 13 December, of protection of data of a Personal nature.
Law 7/1996 of 15 January retail trade, and with the law 34/2002 of 11 July, services of the information society and e-commerce

16. Jurisdiction.

In accordance with the provisions of article 29 of law 34/2002, of 11 July, services of the society of information and electronic commerce, electronic contracts for sale made through this page in which the buyer has the status of consumer shall presume celebrated in the place in which it has its habitual residence. Competent jurisdiction in these cases will be the courts and tribunals of the domicile of the consumer.
In the case that the purchaser be a legal person, electronic contracts for sale made through this page are understood to be celebrated in the place where Guarch Collection S.L., Palma de Mallorca is established. Accordingly, both Contracting Parties are subject, waiving any other that may correspond, to the jurisdiction of the courts of the judicial district of Palma de Mallorca.

17. Knowledge and acceptance of these conditions.

The conclusion of a contract of sale through the shop on line of Isabel Guarch implies knowledge and acceptance of the present general conditions which govern these contracts.